Refund policy
Refund & returns
At HK Temple Gifts we want you to receive pieces that match what you ordered.
What we accept
We accept returns or replacements only when an item arrives damaged, defective, or incorrect (wrong product shipped). Change-of-mind returns are not offered.
How to contact us
Email lganhk@gmail.com within 7 days of delivery with your order number and clear photos of the issue (packaging + product). We will confirm the next step — replacement (when available) or refund to your original payment method.
What we cannot accept
- Worn, altered, or used items (except to document a defect)
- Items returned without our prior written approval
- Change-of-mind or preference returns
Return shipping
If the item is damaged, defective, or we shipped the wrong product, we cover return shipping. For any other approved return case, the customer covers return shipping.
Refund timing
Approved refunds are processed after we receive and inspect the return (or after photo approval if we ask you not to ship back). Card refunds usually appear within several business days, depending on your bank.
Sold-out / soft preview
Some products may show as sold out. Placing an order is only possible when an item is available at checkout.